FAQ
General
What is Azalea?
Azalea is a creative studio where each piece is born from a blend of intuition, color, and emotion. I transform photographs, ideas, and moments into unique works of art, designed to fill spaces with soul.
What payment methods do you accept?
We accept Visa and Mastercard debit and credit cards.
You can also pay using the methods available in your region through Shopify Checkout.
Easy, fast and totally safe.
How can I give a work of art as a gift to someone?
If you want to surprise someone with art, you already have my admiration.
Simply enter the lucky person's shipping address during the checkout process.
Still not sure what to choose? No problem: you can opt for a Digital Gift Card so that person can choose the item that excites them the most.
Do you offer prices for professionals or wholesale purchases?
Yes. We collaborate with interior designers, hotels, commercial spaces, and corporate projects that seek art with character.
If you want to decorate a space with Azalea's artwork or need a larger quantity, use the contact form and we will prepare a customized proposal for you.
Orders
How long will it take for my order to arrive?
Your artwork will typically arrive within approximately 6 to 10 business days from the date of purchase.
All shipments originate from Cordoba, Spain.
Can I cancel my order?
We prepare orders so that they are normally shipped in less than 24 hours.
If you need to modify or cancel your purchase, please contact us as soon as possible to see if we can still stop the process.
Why haven't I received the confirmation email?
First, check your spam folder.
The confirmation email may take up to 5 hours after you make your purchase.
Your tracking number will be sent within 24 hours .
Where is my order?
If your order has not arrived within the estimated time, first check the tracking number we sent you by email.
Still can't find it? Write to us and we'll sort it out for you personally.
Shipping and Returns
How much does shipping cost?
We offer free shipping on orders to Spain for orders over €250.
For orders below that amount, we apply a flat shipping rate which you will be able to see during the checkout process.
What shipping methods do you use?
We work with reliable courier services within Spain and the European Union to ensure that each artwork arrives in perfect condition.
Depending on the chosen format:
- The artworks rolled up in tubes travel with reinforced protection.
- Framed or mounted artworks are shipped in rigid and secure packaging to prevent bumps or deformations.
Do you ship internationally?
Yes, we ship worldwide.
How do returns or exchanges for damage work?
If your artwork has suffered any damage during transport, you must notify us within 3 days of receiving the order .
Just contact us with your order number and photos of the damage, and we'll take care of the rest.
